Privacy Policy
Effective date: May 11, 2026
Bartolito Play & Learn ("the game" or "the app") is a child-directed app published by Puro Digital and Studio SL and developed and managed by Epic Panda Games. The game is designed to be compliant with the Children's Online Privacy Protection Act ("COPPA") and to provide a safe experience for children and families. This Privacy Policy explains what information may be processed when the game is used, how that information is used, and the choices available to parents and guardians.
Our Approach to Children's Privacy
The game is designed for children. We do not knowingly collect personal information from children except as reasonably necessary to operate the game, provide subscriptions, maintain security, respond to support requests, or comply with legal obligations.
The game does not display third-party advertising. We do not use advertising identifiers to serve behavioral ads, and we do not knowingly sell or share children's personal information for advertising or cross-context behavioral marketing purposes. The game's analytics data is used only for internal operations, security, service measurement, and improving the experience.
Information We Collect
We aim to minimize data collection. Depending on how the game is used, the following limited information may be processed:
- Subscription and purchase status so we can unlock paid content and restore access across sessions.
- Basic technical or game event data needed to operate, secure, troubleshoot, measure usage, and improve the game in a child-appropriate way.
- Information a parent or guardian chooses to send us when contacting support, such as an email address and the contents of the message.
- Usage and internal analytics data, such as features used, content interactions, activities completed, frequency of use, session duration, game performance, crashes, and diagnostics.
- Technical device or connection information, such as internal game identifiers, device type, operating system, app version, device language, IP address, and approximate location derived from IP address.
We do not knowingly collect the following through the game for advertising purposes:
- Advertising identifiers such as IDFA or AAID.
- Precise geolocation.
- Contacts, photos, or microphone recordings unless clearly disclosed in a future feature.
- Payment card numbers, which are handled by the relevant app store.
Third-Party Services We Use
The game uses a limited number of service providers to run subscriptions and support game operations:
- RevenueCat: used to manage subscription status, purchases, and entitlement restoration.
- Singular Kids SDK: used in its child-directed configuration without advertising identifiers for limited attribution and internal analytics.
- Firebase: used for game infrastructure, diagnostics, crash reporting, and limited operational or internal analytics purposes, configured to support a child-directed experience.
- Apple App Store / Google Play: all payments, billing, and refund workflows are handled by Apple or Google, respectively.
These providers may process limited technical information strictly on our behalf or under their own role as platform providers to complete purchases, validate subscriptions, prevent fraud, diagnose issues, measure game usage, or maintain service reliability. We do not authorize these providers to use children's data for their own advertising.
How We Use Information
Any information processed through the game is used only to:
- Provide access to the game and its subscription features.
- Restore purchases and manage entitlement status.
- Maintain security, prevent fraud, and fix technical issues.
- Respond to parent or guardian support requests.
- Measure usage patterns, feature engagement, performance, and stability through internal analytics so we can improve the game and its content.
- Comply with legal obligations.
Payments and Subscriptions
The game offers subscriptions and does not show ads. Purchases are processed directly by Apple or Google through their respective app stores. We do not receive or store full payment card information. For billing questions, cancellations, or refunds, parents and guardians may also need to use the tools provided by Apple or Google.
Data Sharing
We do not sell personal information. We only share limited information with service providers when needed to operate the game, manage subscriptions, support the app store purchase flow, protect the game, perform limited internal analytics, diagnose issues, or comply with the law.
Data Retention
We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining subscription access, troubleshooting problems, meeting legal requirements, and resolving disputes.
Parents' Rights
Parents and legal guardians may contact us to ask about the information we may have collected from or about their child, request deletion where applicable, or ask questions about our privacy practices. We may need to take reasonable steps to verify that the requester is the child's parent or legal guardian before acting on a request.
International Users
Depending on where you live, your information may be processed in countries other than your own. When that happens, we take reasonable steps to require appropriate safeguards from our service providers.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date shown at the top of this page.
Contact Us
If you are a parent or guardian and have questions about this Privacy Policy or the game's privacy practices, please contact us at help@epicpandagames.com.
Terms of Service
Effective date: May 11, 2026
These Terms of Service govern access to and use of the game. By downloading, accessing, or using the game, you agree to these terms. If you are a parent or legal guardian, you agree to these terms on behalf of your child.
Apple Standard EULA
For downloads from the Apple App Store, use of the game is also subject to Apple's Standard End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.
If these Terms conflict with Apple's Standard EULA for App Store downloads, Apple's Standard EULA applies to the extent required by Apple.
Use by Children and Families
The game is designed for children and families. Children should use the game with the involvement and supervision of a parent or legal guardian. Parents and guardians are responsible for managing device settings, app store settings, subscriptions, and purchases connected with the game.
Subscriptions and Purchases
The game may offer subscriptions or paid content. Purchases, renewals, cancellations, and refunds are handled by Apple App Store or Google Play according to their respective terms and policies. Access to paid content may require an active subscription or valid purchase.
Permitted Use
You may use the game for personal, non-commercial family entertainment and learning. You may not copy, modify, distribute, reverse engineer, interfere with, misuse, or attempt unauthorized access to the game, its services, or its content.
Content and Intellectual Property
The game's characters, names, artwork, audio, video, educational content, and related intellectual property belong to Puro Digital and Studio SL, Epic Panda Games, or their licensors. No rights are granted except the limited right to use the game as intended under these terms.
Availability and Changes
We may update, change, suspend, or discontinue parts of the game from time to time. We aim to keep the game reliable, but we do not guarantee that it will always be available, uninterrupted, or error-free.
Disclaimers and Liability
To the extent permitted by law, the game is provided as is and without warranties of any kind. We are not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the game. Nothing in these terms limits rights that cannot be limited under applicable consumer law.
Termination
You may stop using the game at any time. We may suspend or terminate access if these terms are violated, if required by law, or if needed to protect users, the game, or our services.
Changes to These Terms
We may update these Terms of Service from time to time. If we make material changes, we will update the effective date and post the updated terms on this page.
Contact
For questions about these Terms of Service, please contact us at help@epicpandagames.com.